REFUND POLICY CONDITIONS
- Simply return the rug in "as purchased condition" within 48 hours for a full refund.
- Some exclusions apply (eg. if it is a second or damaged rugs sold in ‘as is’ condition or if the item is shipped from overseas)
- Must be returned with a valid OZRugs.com receipt.
- Does not apply to cut lengths of hall runner or Custom Made rugs.
- Any shipping costs associated with sending & to return are at customer’s expense.
If, for any reason, you are not happy with the product that you have purchased OZrugs.com is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its original condition & packing. If you let us know within 48 hours of receiving the rug we will also offer a full refund.
Although not required it is suggested you insure deliveries and returns, as we are not responsible for items lost in transit (Please note that insurance up to $100 is usually only a cost of $2.50 only within Australia).
This insurance can only be applied if arranged prior to purchasing. Please contact us for further details.
If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit. Please see instructions below for Defective Items.
When it comes to returns or exchange, we operate a “fair and reasonable” policy. All items are thoroughly inspected for defects at our depot prior to shipping. You should contact us immediately on receipt of your parcel (within 2 days) if you believe there is an error and deem it necessary to return the item.
OZrugs.com prides itself on providing quality products at very reasonable prices. All are inspected for quality; however, some slight imperfections may occur due to the manufacturing process.
Please phone for a returns authorisation number, no returns will be accepted without this number.
Items must be returned within (7) seven days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.
*Original condition means unused, unmarked, unlaundered and in original packaging for return.
Please note that discontinued or clearance items cannot be returned, as they are offered at a greatly reduced price and will not be restocked.
HOW TO RETURN YOUR ITEM
Complete the on-line Contact Form. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RAN). You must obtain a RAN number immediately so as to ensure that you are eligible for a replacement or refund.
Send your item to the return address provided. Please ensure that your RAN number is clearly displayed on the return packaging.
As soon as the return has been received, a replacement product will be shipped or re-ordered.
The return must be received by OZrugs.com within (14) fourteen days of the RAN number being issued.
Replacement product will only be shipped after the faulty item has been received by OZRugs.com.
All returns must have a RAN number.
Any item that is returned to OZRugs.com without a RAN number will be returned to sender at there own expense.
If you feel that your return falls outside of our policy, then you will need to complete the on-line Contact Form to confirm if your return can be accepted.